Not only does this prove to customers that your brand is responsive and valuable, but it lets you direct them to things like: To assist customers, more and more ecommerce brands send a link in text messages. The beautiful thing about text messaging is that each SMS can include important details to create stronger, even more instantaneous flows of information. Stronger customer experience: 53% of people feel more positive about brands using SMS.High conversions: The average text conversion rate is 45%.Instant connection: 98% of texts are read immediately.Ecommerce brands that embrace business texts enjoy: This has generated revenue for more than 96% of marketers, a number that is only expected to increase.Īnd the benefits just keep coming. Today, 91% of customers would opt in for business text messages.
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